Privacy Policy
Effective Date: March 27, 2024
Last Updated: March 27, 2024
Welcome to Hive Hospitality ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website (https://hivehospitality.ae/) and use our services.
1. Information We Collect
We may collect several types of information from and about users of our website, including:
• Personal Identification Information: Name, email address, phone number, and mailing address provided when you fill out contact forms, book a stay, or request a service.
• Booking & Transactional Data: Details regarding property reservations, concierge requests, and payment information (processed via secure third-party gateways).
• Technical Data: IP address, browser type, operating system, and browsing behavior on our site (collected through cookies and analytics).
• Property Owner Information: For landlords, we may collect property details, Emirates ID, and bank account information for revenue distribution.
2. How We Use Your Information
We use the information we collect to:
• Process and manage your bookings and service requests.
• Communicate with you regarding your stay, inquiries, or marketing updates (with your consent).
• Improve our website functionality and user experience.
• Comply with UAE legal and regulatory requirements (e.g., DTCM registrations for holiday homes).
• Prevent fraudulent transactions and enhance security.
3. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
• Service Providers: Third-party vendors who assist in payment processing, housekeeping, maintenance, and IT support.
• Legal Authorities: When required by UAE law, or to protect the rights and safety of Hive Hospitality and our guests.
• Property Owners: Limited guest information may be shared with property owners as part of the rental management process.
4. Cookies and Tracking Technologies
Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site. You can set your browser to refuse all or some browser cookies, but some parts of this website may then become inaccessible.
5. Data Security
We implement industry-standard security measures (such as SSL encryption) to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
• Access the personal data we hold about you.
• Request the correction of inaccurate data.
• Request the deletion of your data (subject to legal retention requirements).
• Opt-out of marketing communications at any time.
7. Third-Party Links
Our website may contain links to third-party websites (e.g., social media or booking platforms). We are not responsible for the privacy practices of these external sites.
8. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date."
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Hive Hospitality Website: https://hivehospitality.ae/
Email: hospitality@hiveservices.ae
Phone: +971 4 836 9597
Location: Dubai, United Arab Emirates
